Duty Free PH, Bureau of Immigration forge alliance for improved customer experience for online shoppers

Duty Free PH, Bureau of Immigration forge alliance for improved customer experience for online shoppers
From left, Duty Free Philippines Chief Operating Officer Vicente Pelagio A. Angala and Bureau of Immigration Commissioner Jaime H. Morente during the recent MOA signing between Bureau of Immigration and Duty Free Philippines to enhance customer experience of the online shoppers held in Taguig City

By Victoria “NIKE” De Dios

Ensuring that the online shoppers have in fact arrived in the country from abroad to enjoy the benefit of shopping at the Duty Free Philippines, a Memorandum of Agreement (MOA) signed between Duty Free Philippines Corporation (DFPC) and the Bureau of Immigration (BI) to implement a validation system for DFS to verify.

The MOA which was signed by DFPC Chief Operating Officer (COO) Vicente Pelagio A. Angala and Bureau of Immigration Commissioner Jaime H. Morente in Taguig City.

According to Duty Free Philippines COO Angala, the new system will be up and running by January 2020.

“Convenience is the main factor why many prefer to shop online, and that’s exactly our customers will experience when they shop through our online store,” said Angala.

“The process is simple, all is needed is for the customers to set up an account at dutyfreephilippines.ph. Buyers need to upload proof of
travel including passport and boarding pass. The BI then verifies the information,” Angala explained.

Angala also assured customers on the agency’s strict compliance to the Data Privacy Act of 2012 which means that data processing will be transparent to customers and confidentiality will be maintained.

“Duty Free Philippines online shopping website has more than 1,000 items to choose from which are very close to the heart of the Filipino Balikbayans, OFWs and even tourist who want to give something without the hassle of carrying it with you from the country where you come from to the Philippines,” the Duty Free Philippines COO added.

“From perfumes, cosmetics items, home furnishing, confectionery, groceries, toys, electronics, cigarettes, wines, liquor, and Filipino export-quality products. Our online products are at the same exceptional prices and with the same promotions as we have in our stores including our travel exclusives,” Angala concluded.

Shoppers are allowed to buy up to USD 1,000 worth of items 48 hours upon arrival and their items will be prepared for pick-up at the airport.

Currently, Duty Free carries premium brands such as Estee Lauder, Dolce and Gabbana, Bvlgari, Calvin Klein, Godiva, Ferrero Rocher, Lindt, Maxim’s, Toblerone, Chivas Regal, Jack Daniels, Johnnie Walker, Macallan, and among others. Apart from that, Duty Free has something for the enterprising Filipinos with their Kabuhayan Package that can jumpstart a small business for a family depending on one’s interest and budget. This Kabuhayan Package goes with a training courtesy of Duty Free Philippines to make sure that the business will be well managed and become successful.

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