Emirates levels up customer service, complimentary hotel stay awaits for customers with longer layovers in Dubai

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By Alithea De Jesus

As Dubai opens its doors to the tourists with strict adherence to the highest standards of health and safety and expects more travelers and tourists to flock to their country, Emirates relaunched its Dubai Connect offer which gives customers transiting through its hub a complimentary hotel stay in Dubai. The offer is available to customers booked in all classes with the best connection time that exceeds 10 hours. Dubai Connect ensures that traveling through Emirates’ hub is seamless despite the altered flight schedules during the COVID-19 pandemic.

Currently serving over 90 destinations across six continents across the globe, connecting customers to key destinations across Europe, Asia, the Americas, Africa and Australasia with one convenient stop in Dubai, Emirates anticipates the needs of the passengers who will have to wait for 10 hours or more to get connected with the next flight by its Dubai Connect.

With this, Emirates passengers will receive a complimentary night’s stay in a 4 or 5-star hotel, ground transfers to and from the airport, meals at the hotel, as well as UAE visa on arrival where required. The service aims to provide customers whose best connection and a more convenient and pleasant travel journey.

Emirates ensures all its customers are well catered for. Those who qualify for Dubai Connect but are unable to leave the airport will be given access to the Emirates Dubai Connect airport lounge to unwind and relax.

Customers with new or existing bookings, traveling from December 1, 2020, are eligible for the offer. Terms and conditions apply, for more information visit: Dubai Connect.

Dubai is open to visitors and Dubai Connect lets them explore the bustling city on the way to their final destination at no additional cost. From sun-soaked beaches and heritage attractions to world-class hospitality and leisure facilities, Dubai has something to offer at any time of day and for any type of traveler.

Fly better on Emirates and enjoy over 4,500 channels of entertainment on the airline’s award-winning inflight entertainment system. Passengers across all classes will enjoy regionally inspired meals and complimentary beverages. The airline provides generous baggage allowance; Economy Class passengers can enjoy up to 35 kgs, while Business Class passengers can enjoy up to 40 kgs and First Class passengers can enjoy up to 50 kgs.

Dubai Connect is part of Emirates’ continued investment in product and service to provide an unmatched travel experience. In the last month, the airline has introduced other services including self-check-in and bag drop kiosks at Dubai International Airport and onboard enhancements for a more seamless journey.

Flexibility and assurance: Emirates’ booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket for travel on or before March 31, 2021, can enjoy generous rebooking terms and options if they must change their travel plans. Customers have options to change their travel dates or extend their ticket validity for 2 years. More information here.

 Travel with confidence: All Emirates customers can travel with confidence and extra peace of mind with the airline’s industry-first, multi-risk travel insurance and COVID-19 cover. This generous cover is offered by Emirates on all tickets purchased on or from December 1, 2020, at no cost to customers. In addition to COVID-19 medical cover, this latest offer from Emirates also has provisions for personal accidents during travel, winter sports cover, loss of personal belongings, and trip disruptions due to unexpected air space closure, travel recommendations or advisories, similar to other multi-risk travel insurance products. More information here.

Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizer, and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.

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