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Teleperformance reveals data analytics insights in 2022 AI Summit

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Teleperformance Philippines shows its steadfast commitment in improving its digital capacity through its participation in the 2022 National Analytics & AI Summit held last July 26 to 29, 2022 organized by the Analytics Association of the Philippines.

Teleperformance Vice President for Automation, Ravi Bhatia, served as a Panelist on the second day of the Analytics Summit discussing the Artificial Intelligence (AI) applications in the Philippines. He highlighted how AI improves performance, quality, and speed of services across industries while being able to render 24/7 services.

Additionally, he reiterated the increased cybersecurity brought by AI, while enhancing the customer service or CX and simultaneously saving costs for offering customer service. Analytical insights also extract data and generate reports quicker while minimizing errors.

Bhatia shared a case study on the “End of End Scam Check Process Automation” with a client belonging to the real estate market. Scammers stealing data from client websites to publish on a separate listing is verified through an automation solution. The implementation of this solution generated outstanding savings on expenses, as well as reduction in manual work and scammer listings.

Bhatia concludes his presentation with successful deployments of AI applications across industries, such as Banking that resulted in higher collections, Insurance that drove sales conversion; and Retail that facilitated issuing refunds.

“It was multiple industries – from the government to the private sector – that employed AI and delivered solid results,” Bhatia concludes.

The panel discussion was attended by officials from Department of Information and Communications (DICT), Department of Education (DepEd), Commission on Higher Education (CHED) and other government agencies, as well as members of the private sector ranging from business process outsourcing (BPO), telecommunications, insurance, banking and finance, and retail industry.

Teleperformance Philippines as a global leader in integrated business services is currently implementing a customer experience or CX solutions from its homegrown Technology, Analytics, and Process Excellence (T.A.P.™) innovation framework.

T.A.P.™ innovation framework offers digital solutions to clients by leveraging robotics and AI to optimize the value of analytics and ensures a more secure customer service.

For further information on how Teleperformance Philippines improves their business operations through data analytics, visit the Teleperformance website at www.teleperformance.ph. 

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