Sykes Alabang first office
Photo from OUTBOUNDERS.TV
By Victoria “NIKE” De Dios
Traffic still remains a big issue for business owners in the Philippines, as this affects both the productivity and behavior of the workers most especially those who are taking public transportation. Being caught in the midst of traffic is no joke. Needless to say, it is even stressful, much more for those who are on a job-hunting that requires you to be fresh and tidy during your interview.
Given the current situation now, wherein the number of cases of COVID19 continues to rise, the call for social distancing is empirical, but the challenge as always is what is really happening on the ground. Apart from the COVID19, the rainy season is fast approaching and this is also one of the main reasons why many employees arriving late in their work or forced to take a leave because of the horrendous traffic situation much more during the rainy season.
Award-winning BPO company SYKES Philippines has seen the need to adapt to the condition of the country, thus, it rolls out its online job application process as this is very convenient and safe for our Filipinos compatriots to get their just right at the tip of their fingers and comfort of their own home as the community quarantine remains in place.
With the call for physical distancing protocols, SYKES encourages candidates to utilize the available technology to ensure that the time of the applicants will be used productively and more time for their family or other household chores can be used.
Unknown to many, even before the pandemic, SYKES has already designed and launched its own online recruitment platform to revolutionize the way talents are recruited. One of its at-home job application platforms, e-Recruitment, brings applicant experience to the next level by providing fast and convenient end-to-end virtual recruitment from initial interview all the way to the signing of the contract.
Adaptability is the key
For Cherry Wong, SYKES Philippines’ Senior Vice President for Area Operations said, “We need to adapt and evolve to deliver solutions for the needs of our clients and continuously provide career opportunities to Filipinos, which is why we make it easier for them to apply for online jobs from their homes. With the amplification of virtual recruitment and deployment of work-at-home set-up, SYKES is able to provide solutions to its clients and ensure the safety and convenience of all applicants and new employees.”
Wong also noted that the key is SYKES’ quick response and ability to adapt to the situation have garnered positive feedback from its partners and clients. They acknowledged the top BPO’s agility, resilience, and commitment to their business, customers, current employees, and potential employees.
Ensuring an equal employment opportunity for everyone, SYKES simplified the pre-selection process. The applicant need not have a BPO (business process outsourcing) or any work experience. However, as a minimum requirement, the applicant must at least be a High School graduate or have completed K-12. Good English communication and basic internet and computer navigation skills are also a must.
So even the person does not have any experience in the BPO industry, the top BPO employer also gives free English training through its “SYKES Academy” program for those who wish to join the BPO industry and improve their communication skills.
SYKES Alabang Recruitment Hub (Photo from https://www.sykes.com/philippines)
SYKES also offers a temporary WFH arrangement for select accounts. It offers its employees an above-industry overall compensation package which includes varying allowances, night differential, and night shift allowances, paid leaves, medical and dental coverage for employee and qualified dependents, and group life insurance coverage.
A pillar of the Philippine economy, the BPO sector continues to be a robust industry that can expect further expansion even amid the ongoing pandemic as demand for digital services, online deliveries, and technical support rise exponentially. At present, part of SYKES’ workforce still reports on-site while many have adopted a WFH scheme as a safety precaution. Employees reporting on-site are fully supported by the management with provisions for food, accommodation, and transportation when necessary. In addition, arrangements such as suspension of loan deduction, pro-rated 13thmonth pay, and advanced leave credits have also been accorded to employees.
Being one of the country’s pioneering BPO companies, SYKES ended with another feather on its cap as it bagged various awards from both local and international award-giving bodies, which cemented its position as the best BPO and contact center employer in the Philippines in 2019.
Furthermore, SYKES assures all its employees and would-be employees with a safe working environment and committed to looking after amid the pandemic, and always ready for the post-pandemic future.
Interested applicants who dream of establishing a career at SYKES can apply at home and simply send a private message to SYKES Philippines’ official Facebook page (@SYKESPHofficial) with their name and contact details. They may also check career opportunities on the website https://careersph.sykes.com/leads
