Customer service

As Filipinos prepare to commemorate All Saints’ Day and All Souls’ Day, the Manila Electric Company (Meralco) has assured the public that it will...

Filipinos embrace artificial intelligence (AI) in customer service but remain wary about replacing human interaction, according leading software and services provider Amdocs. “Fifty-five percent (55%)...

Poor customer service costing companies up to US$42 billion annually, 57% of Filipinos plan to look for a new job next yearBy Victoria "NIKE"...