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Saturday, January 18, 2025

Delivering Stories of Progress

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Customer service

How do Filipino consumers feel about AI in customer service?

Filipinos embrace artificial intelligence (AI) in customer service but remain wary about replacing human interaction, according leading software and services provider Amdocs. “Fifty-five percent (55%)...

Study reveals what companies in Phl need to do to win in 2022

Poor customer service costing companies up to US$42 billion annually, 57% of Filipinos plan to look for a new job next yearBy Victoria "NIKE"...

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