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Customer service
Meralco on full alert for Undas 2025
As Filipinos prepare to commemorate All Saints’ Day and All Souls’ Day, the Manila Electric Company (Meralco) has assured the public that it will...
How do Filipino consumers feel about AI in customer service?
Filipinos embrace artificial intelligence (AI) in customer service but remain wary about replacing human interaction, according leading software and services provider Amdocs. “Fifty-five percent (55%)...
Study reveals what companies in Phl need to do to win in 2022
Poor customer service costing companies up to US$42 billion annually, 57% of Filipinos plan to look for a new job next yearBy Victoria "NIKE"...