ATPI, a world-leading travel and events solutions provider, is scaling up its global support capabilities and commitment to high-quality, around-the-clock travel management services with its new International Center of Excellence (ICE) here.
ICE Manila plays a central role in facilitating ATPI’s clients in complex, high-demand and mission-critical sectors such as marine, energy, corporate and sports travel across dynamic, demanding markets. These segments depend on consistently premium standards, precision, responsiveness, cost efficiency as well as seamless coordination across all time zones – components that ATPI specializes in.
The Center encapsulates ATPI’s aim to elevate travel management standards across the board, delivering seamless support to client operations worldwide as well as top-tier accounts in key markets including Singapore, Hong Kong, Australia, Greece, France and Denmark.
The opening of ICE Manila represents a bold investment in first-class Filipino talent and cutting-edge technology integrating proprietary platforms that include crew rotation and logistic-based CrewLink and CrewHub, a centralised portal for crew communication and travel updates. These products are central to ATPI’s service delivery and are essential to ensuring their expanding, skilled workforce meets increased demand.
Clients will be able to access ICE Manila’s full array of travel management services 24/7. Comprehensive offerings include reservations and ticketing, itinerary planning, post-sales, real-time traveller tracking, and emergency communication and location back-up to ensure traveller safety and operational continuity.
Makati City’s central location, accessibility and established business infrastructure make it a strategic choice for both ATPI and their clients. The city is also accredited by the Philippines Economic Zone Authority, ensuring its compliance with universal standards. ICE Manila currently operates with approximately 100 seats but is designed to cater to any rise in demand. It is actively hiring experienced travel professionals, particularly those with proficiency in Amadeus and Sabre distribution systems and experienced in marine coordination, BPO operations and corporate travel services.
Yvette Araullo, Managing Director – ATPI Philippines said: “ICE Manila is our commitment to excellence, underscoring ATPI’s undivided focus on top-tier client services and strengthening our capability to deliver responsive, reliable, and tailored travel solutions anywhere in the world. We take pride in our Filipino talent, and are confident that our local workforce expertise is more than capable of enhancing international operations. In line with ATPI’s continuous growth, the Center will also act as a prime catalyst to complement our future expansion and innovation initiatives.”
ICE Manila’s opening reinforces the company’s position as a leading player in the travel and events industry, one that merges in-depth local know-how, a robust international network and the ability to predict and keep abreast of fast-evolving travel requirements and trends. Additionally, ATPI’s strategic investment in homegrown talent and advanced technology to bolster its global operations underlines the company’s vision to provide best-in-class practises through its innovative service offerings, dynamic partnerships and sustainable initiatives.
