Regional insurance technology (Insurtech) player Igloo has launched Igloo Tech Solutions, a new set of digital tools designed to streamline operations, integrate AI, and unlock new revenue streams for insurers and brands, according to its news release.
For businesses, especially in industries like fintech, e-commerce, logistics, and telecom, the timing couldn’t be better. According to McKinsey’s 2025 Global Insurance Report, insurers are under pressure to rethink how they design, price, and deliver products, with generative AI now poised to reshape the entire insurance value chain.
Igloo, already working with more than 75 business partners, aims to close the insurance industry’s digital gap, particularly in the Asia-Pacific where insurers invest just 2-3% of their Gross Written Premiums (GWP) into technology.
“Enhancing digitalization capabilities is not optional. It is imperative in today’s landscape,” said Raunak Mehta, Igloo Co-Founder and CEO. “Igloo Tech Solutions is designed to bridge this divide, offering insurers the tools they need to modernize operations, enhance customer experiences, and drive rapid growth.”
In countries like the Philippines, where AI adoption faces hurdles—40% of companies report struggles integrating AI and 37% lack a clear AI strategy—Igloo’s new tech suite aims to offer a practical fix.
What are the features?
Igloo Tech Solutions is powered by Turbo, a no-code platform offering modular solutions that companies can pick and choose based on their needs:
- Igloo Agent helps insurers optimize their agent networks and boost productivity.
- Igloo Consumer enables businesses to offer insurance directly to customers, seamlessly integrated into apps or platforms.
- Igloo Partner supports companies in managing claims and expanding insurance distribution through partnerships.
Beyond streamlining processes, Igloo is also beefing up its AI muscle. Its AI Claims Agent allows customers to file claims through a chat interface, get instant decisions, and receive clear feedback if a claim is rejected—all in minutes.
Meanwhile, AI Fraud Detection combines Optical Character Recognition (OCR) and large language model (LLM) tech to automatically spot fraudulent claims by analyzing inconsistencies and context. This helps insurers cut down on fraud without loading up on extra manpower.
“No one is better placed than Igloo to realize how AI and Agentic AI can change the way insurance is bought, sold and managed,” Mehta said. “Our years of working closely with insurers, intermediaries, distribution partners, operations and claims teams helps us to have a firm grasp on their challenges.”
Early adopters include MSIG Vietnam, which is using Igloo Agent to make its sales and operations more efficient, and Kredivo in Indonesia, which has embedded Igloo Consumer in its app to offer insurance products directly to customers. In Singapore, Igloo Partner has helped an insurer streamline its claims processing, while Cambodia’s BIMA is using the tool to widen insurance access by selling through retail stores.
As AI continues to reshape industries, insurance looks ready for disruption — and Igloo is positioning itself to lead the charge.
For more on Igloo Tech Solutions, visit iglooinsure.com/tech-solutions.