The IDC x Microsoft 2024 “Business Opportunity of AI” report reveals that generative AI is transforming industries worldwide, with 75% of businesses now adopting it—up from 55% in 2023.
In the Philippines, AI adoption is accelerating, particularly in finance, retail, and telecommunications—driving innovation, productivity, and growth.
“Generative AI is changing the way Filipino businesses approach their work by automating repetitive tasks and enhancing decision-making, allowing employees to concentrate on high-impact activities rather than routine operations,” said Peter Maquera, CEO of Microsoft Philippines, in a news release.
The report underscores high returns on AI investments, with global businesses earning $3.70 for every dollar spent and some Philippine firms, particularly in finance and media, achieving up to $10 per dollar.
Filipino companies deploying AI tools often see measurable returns within 13 months, positioning them for sustained growth.
The companies that have successfully used Microsoft Copilot include:
- Visa: Streamlining financial processes to enable focus on strategic customer initiatives.
- BP: Leveraging AI for predictive maintenance, optimizing production, and boosting operational efficiency.
- Pfizer: Accelerating drug discovery through rapid data analysis.
- Honda: Improving manufacturing efficiency by automating quality checks.
Customized AI for local needs
Globally, 24% of businesses have moved beyond pre-built AI tools, favoring tailored solutions.
In the Philippines, firms are adopting custom AI to enhance customer experiences, streamline logistics, and optimize operations.
“AI’s adaptability is driving demand for tailored solutions in the Philippines, addressing unique goals like improving customer interactions and operational efficiency,” Maquera said.
Among the key sectors that are seen to benefit from AI are:
- Healthcare: Potential for applications in patient care and drug discovery.
- Manufacturing: Enhancing productivity and product quality.
- Professional Services: KPMG and PwC use AI for data automation, allowing focus on complex issues.
Productivity remains a primary driver of AI adoption, with 43% of global businesses citing it as the source of their highest returns. In the Philippines, AI enables automation of repetitive tasks, workflow optimization, and increased employee efficiency.
“AI is elevating industry standards in key sectors like manufacturing and finance,” Maquera said.
Future outlook
The report projects rising adoption of industry-specific AI in healthcare, manufacturing, and education over the next two years.
“AI is reshaping the Philippine economy by addressing challenges from patient outcomes to classroom innovation,” Maquera said.
As generative AI evolves, the report underscores its potential for innovation and sustained competitive growth in the global and Philippine markets, with Filipino businesses well-positioned to harness this transformative technology to drive new opportunities.
