By Marinel E. Peroy
From serving as a platform for digital transactions to opening multi-currency accounts, Payoneer continues to flourish its financial services by offering tailored solutions for clients.
This includes the Business Outsourcing Process (BPO) partners, highlighted in an event spearheaded last May 29, titled VIP Connect Manila “Going Global – Building a BPO Powerhouse” held at Shangri-la, Makati City.
Various topics were discussed from leveraging payments to accelerate global growth; seizing global growth opportunities; talent retention, flexibility, and scalability; challenges and solutions for SMBs in APAC; and navigating growth opportunities in their respective industries.
“For us, what we think about for our end customers is how do we bring money to you?,” said Monique Avila – Senior Director of CSM, Payoneer. This leads to how Payoneer leverages in showcasing ‘custom-fit’ solutions for their target leads, clients, and partners.
These BPO companies treat their employees right by giving them sense of “belongingness” in their initiatives, from development training to systematic tools that would help them perform at their best. Considering that most of their clients are working in different timezones, this paved the way for partnering with Payoneer, through their secured account approach and ways of monitoring the global market to advance detect any cybersecurity threats.
“Payoneer is really great,” affirmed Carlo Silva, Co-founder and CEO of Shoppable. He also cited a personal experience with a competitor regarding his difficulties in transferring money for a few months ‘on hold’, leading him to choosing Payoneer as his go-to as the app made it easier on his part and he never looked back since then.
“One bad transaction can really turn into churn,” added Avila.
This is why Payoneer ensures to take care of ‘trust’ and ‘support’ by their consumers by improving their services. Payoneers looks forward to pivoting into consolidating as an “all-in-one platform” — adding features like expanding to new country markets.
Other speakers include Patricia Francisco – Senior Manager, Customer Success for Southeast Asia, Payoneer; Penn Camille Lat – Founder and Co-CEO, Virtua Outsourcing Solutions; Marge Aviso – CEO and Founder, Telework PH; Carlo Angelo Orbe – CEO, Task Me Quick; Oliver Lewis – Founder & CEO, TalentHero; Marla Rausch – CEO, Animation Vertigo; Andrew Dingcong – Senior Vice President, Country Manager, CarParts.com; Gregg Daly – Financial Director, Boldr.
Furthermore, panel discussions were moderated by Che Tenorio – Head of Partnerships – Source Partner, Outsource Accelerator; and Kimmi Siu Dewar – Executive Director, Australian-New Zealand Chamber of Commerce of the Philippines, respectively.
Payoneer’s custom-fit solutions empower BPO companies with seamless financial transactions and other services to enhance service delivery, streamline operations, and drive innovation, making every customer or partner interaction simpler, faster, and more secure.
