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SAP South East Asia announced the 2021 winners of the Best Run Awards for South East Asia (SEA). As SAP marks its 50th year, the Best Run Awards continues to celebrate leading organizations in SEA that have emphasized new ways of thinking, adapted to the new norms and deployed technologies that set the benchmark for their industry to drive successful business transformation in today’s digital economy.
Daiichi Properties, Inc. of the Philippines shared how SAP technology has helped them during their most challenging time.
“SAP C4C has been helping us improve our relationship with customers by providing a faster and more efficient feedback mechanism. It also helped us maintain ticket-related documentation,” shared WendyUy Liong, AVP-Purchasing, Daiichi Properties, Inc.
Apart from Daiichi Properties, Inc., this year’s Best Run Awards acknowledged the changing landscape that businesses in the region have operated in as well as the challenges to their recovery. Two new awards were introduced to highlight customers that have adopted SAP technologies to innovate and disrupt industries to drive greater business outcomes – The Sustainability Award and the Most Adaptable Award.
The dynamic business environment in SEA has required customers to transform in a swift manner to navigate external factors in their industry. The Most Transformational Award was awarded to National University Health System (NUHS). Priscilla Teo, Group Chief HR Officer, NUHS said: “NUHS inherited two legacy HR systems when Singapore re-clustered the healthcare services in 2017 which made business processes tedious and cumbersome. Despite strict government security regulations and limited web access on the office network, we successfully pivoted to a cloud-based SaaS solution on SAP SuccessFactors, making it the first cloud based HRIS implementation in Singapore’s public health care sector. This implementation provided NUHS 15,000 employees 24/7 access to HR related information via a single mobile app called myHR mobile, and within the first month of go-live, over 90% of the employees have logged in, with a whopping 85% activation rate.”
SAP is also proud to present SATS with the inaugural Most Adaptable Award. Manfred Seah, Chief Financial Officer, SATS said, “At SATS, we have grown and evolved over the years with largely disparate and non-standardized processes. For better efficiency, we needed good data visibility to improve our cost capture and profit analysis to build an agile and yet robust system landscape. With SAP S/4 HANA as the digital core, SATS adopted standard SAP functionalities to uplift capabilities allowing SATS to pivot and scale.”
Terumo Asia Holdings demonstrated an enterprising mindset and bagged the Emerging Frontier Market Award. Benoit De Saeger, Regional Director, Terumo Asia Holdings said: “Terumo is a global leader in medical technology, contributing to society through healthcare for 100 years. In Asia, our claims processes were manual and expense management systems fragmented. All of this made consolidating data and analytics across regional headquarters and nine Asia Pacific entities a huge challenge.”
“We solved this by implementing SAP Concur across Terumo Asia to align policies, processes and systems. With SAP Concur, we standardized regional processes and T&E policies while enhancing compliance and controls. 100% of our claims went online, with claim approval time reduced drastically, thus improving our employees’ experience. This digital leap has ensured Terumo’s scalability, better compliance and competitive edge,” added De Saeger.
DKSH Corporate Shared Services Center clinched the Sustainability and Best Customer Experience Management awards. Sam Oh, Chief Information Officer, DKSH Corporate Shared Services Center said, “In early 2020, we built an online Product Information Management (PIM) system to create and standardize digital product contents. By leveraging the SAP Commerce Cloud, we have seen increased activities in the chemical business by 900%, digital leads by 500%, 45% increase in customers and a 48% increase in order value for our E-commerce business.”
A total of US$30,000 donation will be made by SAP, on behalf of the winning organizations to the ASEAN Data Science Explorers Program.
“We are witnessing how digital technologies are fundamentally revolutionizing the way companies are doing business today. Our customers are leveraging SAP technologies to transform their businesses, address challenges to avoid being disrupted and modernize mission-critical systems in a way that minimizes business risk,” said Verena Siow, President & Managing Director, SAP South East Asia.
“We are honored to work with some of the most innovative and sustainable South East Asia organizations. With the SAP Best Run Awards, we are delighted to celebrate their achievements and resilience amidst changing business environments. SAP has been at the forefront of leading our customers through the pandemic and I look forward to empowering our customers for the next decade of growth in South East Asia and beyond,” added Siow.