FWD Life Insurance recently won awards from various local and international award-giving bodies in recognition of its products, services and brand innovations created to serve its customers with greater efficiency. The Insurer received awards from the 2021 DigFin Innovation Awards, Insurance Asia Awards 2021, Global Banking and Finance Awards 2020, and the 18th Philippine Quill Awards.
The insurer has been at the forefront of providing innovative customer services, digital sales channels, and marketing partnerships leveraging technology to address customers’ evolving needs. Its AI talkbot Frankie, insurance mobile app FWD Tapp, FWD Online Shop and the “FWD-MCX: Road to Progress” partnership launch have been recognized by judges as some of the best tech innovations in the industry.
“These prestigious awards are a testament to our commitment to provide best-in-class customer services and our vision of changing the way people feel about insurance,” says Adnelle Valeza, FWD Life Insurance Chief Information and Transformation Officer.
FWD Life Insurance takes pride in the various accolades they received from 2020 to 2021:
| Award-giving bodies | Category |
| DigFin Innovation Awards | Best Fintech Solution for Customer User Experience |
| Insurance Asia Awards | Digital Insurer of the Year – Philippines Digital Initiative of the Year – Philippines |
| Global Banking and Finance Awards | Best Life Insurance App Philippines Best Life Insurance Company for Digital Transformation Philippines |
| Philippine Quill Awards | Awards of Excellence in Special and Experiential Events |
“At the core of what we do here at FWD is always about what benefits the customers most, and our commitment to provide not just products and solutions that would protect them but also those that will enable them to maximize opportunities. This is how we help ensure that every one of our customers can celebrate living even while riding out tough times, and that’s why being recognized for doing so is a welcome bonus,” Adnelle adds.
Earlier this year, the Insurer jumped from eighth to fourth place based on its 2020 performance in New Business Annualized Premium Equivalent (NBAPE). Its increases in premiums and asset growth were also driven by digital innovations in products and programs executed amidst the pandemic.
