Passengers at Ninoy Aquino International Airport (NAIA) can now enjoy faster check-ins and smoother boarding as more airlines join the airport’s self-service and automated passenger processing program, introduced by New NAIA Infra Corp. (NNIC).
The program, progressively rolled out across Terminals 1, 2, and 3, allows eligible travelers to check in, print boarding passes, tag bags, clear initial security, and board flights through automated lanes—helping reduce queues and ease congestion at traditional counters. A phased activation of automated Bag Drop features is also underway.
Currently, the services are available for the following airlines and passenger categories:
Terminal 1
Philippine Airlines: International destinations, excluding Middle East and Japan
Asiana Airlines: Korean nationals and foreign passengers with no visa requirements
Terminal 2
Philippine Airlines: All domestic destinations
Cebu Pacific: All domestic destinations
AirAsia: All domestic destinations
Terminal 3
Cebu Pacific: All domestic and international destinations
AirAsia: All international destinations
United Airlines: Foreign passengers with no visa requirements
Qatar Airways: All passengers
Air Canada: All passengers
“These systems are already operational, and we are seeing more airlines come on board as integration is completed,” NNIC said. “As participation expands, more passengers will be able to move through check-in, security, and boarding more efficiently.”
The automated systems are part of NAIA’s broader effort to improve passenger flow and align operations with biometric-enabled standards used at major hubs in Asia, the Middle East, and North America.
Passengers on eligible flights are encouraged to use the Self Check-in kiosks located near terminal check-in areas. After printing boarding passes and bag tags, they may proceed to Bag Drop counters or automated lanes, then continue through Pre-Security and Self-Boarding gates. Additional airlines and routes are expected to be enabled in the coming months.