The rise of the internet and enhanced connectivity usage has significantly transformed daily life, making us more interconnected and raising our expectations for immediacy. In this evolving landscape, LBC Express Incorporated has solidified its position as the Philippines’ leader in retail and corporate courier and cargo services, money remittance, and logistics solutions for the global Filipino. Its established reputation is reinforced by its extensive national presence and history of service and innovation.
Founded in the 1950s as a modest brokerage and air cargo agent, LBC Express has evolved into a market leader, introducing Filipinos to express 24-hour door-to-door delivery, cargo shipping, and money remittance. Over the years, the company has continuously adapted to the fast-paced demands of the digital era, expanding into e-commerce, business, and payment solutions. Today, LBC Express not only specializes in logistics and remittance services but also plays a pivotal role in facilitating business and e-commerce transactions, bridging the gap between businesses and consumers.
As LBC Express continues its trajectory of innovation, the importance of reliable connectivity in the logistics and remittance sectors becomes more evident. Senior Vice President and Head of IT, Alexander Francis “Alfie” Deato, emphasizes, “In today’s fast-paced environment, having a reliable connectivity provider is crucial for business operations. Whether it’s tracking deliveries, processing payments, or sending remittances, connectivity is key to meeting customer expectations.” He further highlights the growth of LBC’s services, noting, “When I first joined LBC Express 11 years ago, real-time updates were not standard practice. Today, they are a necessity. We must provide updates in real-time—or as close to real-time as possible—to ensure complete customer satisfaction.”
LBC Express’ strategic partnership with Philippines’ leading fiber broadband and technology provider, Converge ICT Solutions Inc., has been integral in meeting the connectivity demands required to ensure seamless operations. The company’s commitment to efficiency and speed is evident in its ability to offer services globally, ensuring swift, transparent transfers of both money and packages. Powered by Converge’s pure fiber connectivity, LBC guarantees expedited services, keeping customers informed with real-time updates at every stage of the process, ensuring customers can access their funds and parcels whenever and wherever needed.
Mr. Deato adds, “Converge being a full fiber connectivity allowed us to expand our many branches. We’ve been pushing Converge to expand outside Luzon which has helped us expand our fiber connectivity all the way to our remote branches in Visayas and Mindanao which gave us the ability to offer more online services to our customers. This expansion has enabled us to expand our services and become less reliant on offline solutions.”
With over 1,500 branches and 200 hubs across the Philippines, LBC Express is able to provide seamless, cost-effective services, even in the most remote regions. This connectivity boosts not only logistics operations but also LBC’s e-commerce and payment solutions, giving businesses the tools needed to succeed in a competitive market.
LBC Express’ focus on inclusivity is evident in its efforts to reach underserved regions. Mr. Deato explains, “We do not restrict our operations to major cities where profitability is guaranteed. Like Converge, we are committed to serving unserved and underserved areas, ensuring that even places like Batanes, where connectivity is sparse, are not left behind.” This dedication to inclusivity aligns with LBC’s mission to link and bridge Filipinos, ensuring access to services despite geographic barriers.
From its humble beginnings as a brokerage and air cargo agent, LBC Express has remained a leader in the logistics and remittance industry. Through its collaboration with Converge ICT Solutions Inc., LBC has enhanced its operations and digital offerings, ensuring its services reach all Filipinos, no matter how remote. This commitment to efficient and cost-effective solutions strengthens customer trust and solidifies LBC’s position as the most trusted courier for the global Filipino.
Mr. Deato concludes, “Customers trust us because they find peace of mind with us. When they hand a package to LBC, they know it will reach its destination. This trust is the result of decades of innovation, dedication, and service.”
