Helport AI Limited, a company that is pioneer in providing cutting-edge artificial intelligence solutions for customer engagement and business process optimization, has opened its newest office in Eastwood Cyberpark, Quezon City. This signifies a key step in the company’s commitment to providing businesses across the Philippines and Southeast Asia with access to best-in-class AI-powered services.
The grand opening of the Helport AI Eastwood site at IBM Plaza last January 24, 2025, was marked by a celebratory ribbon-cutting ceremony, engaging fireside chats, and insightful product demonstrations. The event was graced by Helport AI’s global leadership team, headed by CEO Guanghai Li, President Amy Fong, along with esteemed local industry leaders, representatives from prominent BPO companies, and members of the media.
“We are thrilled to establish our presence in the Philippines, a market that has demonstrated remarkable growth and innovation in the field of customer service and business operations,” said Li Guanghai, CEO of Helport AI. “Our new office in Eastwood City, a bustling hub for technology and commerce, symbolizes our commitment to delivering exceptional AI-driven solutions tailored to the needs of both Filipino businesses and global outsourcing companies.”
Mr. Li further highlighted the compelling advantages of operating in the Philippines, noting its cost effectiveness, strong talent pool, and the renowned professionalism of Filipino service agents.
“For any AI software, training is critical. You need to train the algorithm to make sure it will give you the best results. This type of work requires highly-skilled, professional people. That is why we chose the Philippines,” said Mr. Li.
Known for its robust business process outsourcing sector and highly skilled, English-proficient workforce of approximately 1.3 million, the Philippines offers an ideal environment for Helport AI to deliver its innovative solutions to enterprises seeking advanced tools to elevate customer experiences, streamline operations, and drive business growth.
Helport AI’s services are designed to augment human expertise by providing real-time guidance and intelligent automation. The flagship AI Assist Platform empowers agents with a “co-pilot” for instant access to expert knowledge, enabling superior customer support with every interaction.
Managers and supervisors can optimize customer service operations through Helport AI’s Management Suite, designed to help with remote performance tracking, workforce management, analytics, and more.
The Quality Assurance Platform leverages AI to streamline the quality monitoring process. By automating checks on customer interactions, the platform generates valuable data that empowers businesses to enhance agent performance.
Trusted by top institutions globally, Helport AI’s solutions have demonstrated success across diverse sectors, including financial services, real estate, insurance, and public services, resulting in improved service quality, increased efficiency, and enhanced customer satisfaction.
Moreover, Mr. Li emphasized that the Quezon City, Philippine office will serve as both the Global Center for Excellence and a key driver of AI training and research and development. This strategic move not only positions the company to provide strong support and expertise to local businesses, while creating valuable job opportunities for skilled technology professionals, but also contributes to the development of the local AI industry.
“This expansion is not just about growing our business; it’s about fostering partnerships and contributing to the local economy. We believe in the potential of Filipino talent and the opportunities this region offers for innovation,” added Marvin Tan, Helport AI’s Philippines’ Country Manager.
Guest speaker Jack Madrid, President and CEO of the IT & Business Process Association of the Philippines, Inc. (IBPAP) welcomed Helport AI, noting how the industry has embraced AI, starting with chatbots and process automation. “We have always wanted our agents to perform higher value-added tasks that technology would allow us to do … so we welcome technology to help us become better at solving the world’s problems.”
