New NAIA Infra Corp. (NNIC) is looking into reports of alleged unfair treatment of baggage porters at NAIA who are employed by a long-time third-party service provider.
This follows complaints received by NNIC regarding the service provider, which handles baggage porterage and retrieval at the airport. The provider’s contract was last renewed by the Manila International Airport Authority (MIAA) in 2022 and remains effective for three years.
“These porters are not directly employed by NNIC, but we take these complaints seriously,” NNIC said in a statement. “As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights, and comply with labor laws.”
Since assuming operations at NAIA on September 14, 2024, NNIC has prioritized improving conditions for workers under its direct employment. This includes offering better compensation and implementing workplace policies that promote fairness and professionalism.
“As NAIA’s operator, we want to build a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism and accountability,” NNIC said.
