AirAsia Philippines has expressed its strong commitment to supporting the New NAIA Infrastructure Corp. (NNIC) in its efforts to enhance customer experience at the Ninoy Aquino International Airport (NAIA) during the peak travel period this holiday season.
As NNIC’s prime industry partner, the world’s best low-cost airline is prioritizing safety, operational efficiency and convenience in all of its customer touchpoints.
Weeks leading to the anticipated Christmas rush, AirAsia assures sufficient manpower at check-in counters, efficient on-time performance, optimized and timely baggage handling to improve overall productivity.
“As an airline that is guest-obsessed, we stand with NNIC and San Miguel Group Chairman Ramon Ang in realizing a shared vision of providing an enhanced guest experience at NAIA. We assure our stakeholders that all check-in counters will be manned appropriately to support the busy , and through our strong partnership with NNIC, we will identify customer chokepoints and improve the processes as necessary. While we adequately prepare for the holiday rush, we’re already seeing an early surge in passenger traffic. Based on passenger booking trends, we expect a further increase in bookings for immediate travels”, said AirAsia Philippines CEO Ricky Isla.
As of mid-November, more than half a million seats have already been sold for travel dates from December 1 to January 31, 2025. AirAsia is also encouraging guests to plan their travels ahead and secure affordable flights through the AirAsia MOVE app.
“Safety is very important to AirAsia. Alongside this line, our team of highly skilled engineers and technicians reiterate our commitment to the highest standards of aircraft servicing and maintenance during the busiest time of the year among Filipinos. Our guests can fly with confidence and peace of mind because we deeply value what’s important to them—safe, reliable and convenient travels”, added Isla.
