The British Chamber of Commerce Philippines warmly welcomed EXUS–a company headquartered in the United Kingdom, specializing in debt collection and loan recovery management software solutions. The British Chamber assisted EXUS in hosting its event titled, “Collections Tech PH: Collections Technology for Improved Performance” last April 17, 2024.
With over 40 attendees from banking and fintech industry in the Philippines, it emphasized the current debt collection technologies in the country and highlighted partnership opportunities on the technology and solutions offered by EXUS. Alongside the attendees, also present are EXUS representatives, namely, Marios Siappas, Huw Vaughan, Arti Budhrani, Vangelis Pteroudis, and Raul Gaitas.
The discussion was led by Vaughan, highlighting the Philippines’ growth outlook and regional & global landscape in terms of nonperforming loan (NPL) and household debt. He also acknowledged how the Philippines has a strong appetite in transforming digitally through further improving its present technology, providing an opportunity to collaborate with UK companies.
A diverse set of panelists also joined the event including: Jakub Chlad, Head of Late Collections of Home Credit Philippines, Pimjai Tongmee, Managing Director of Siam Commercial Bank Thailand, Brenda Angeles, Unsecured Collections Head SVP of Unionbank Philippines, and Oscar Dennis Espenilla Head of Portfolio Risk Management and Collections of Gcash Philippines. The panelists highlighted the importance of leveraging technology while maintaining customer experience and satisfaction that can be done by multiple approaches such as generative AI, voicebots, speech analytics, among others.
The British Chamber remains committed to assisting British companies in partnering with their Philippine counterparts as part of its Trade & Connect advocacy to further promote the Philippines as an investment destination in the region.