Mindful of the need for connectivity especially in the very demanding industry such as business process outsourcing, Teleperformance Philippines unveiled the Cloud Campus Jeepney, a mobile cloud-connected workstation that simulates a fully enabled work-at-home experience.
Introduced at the Sunlife Amphitheatre, the Cloud Campus Jeepney is a functioning mobile workstation connected to the cloud that will allow people to work and stay fully connected even on the road. It showcases the digital capabilities of the TP Cloud Campus solutions, giving visitors a fully connected work-at-home experience. The Jeepney will be parked at the amphitheater until March 6, 2022, and will soon go to various locations around Metro Manila.
Launched in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency.
Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.
TP Cloud Campus comes at a time of disruption when there are calls for fresh solutions for companies to digitalize their work and operations. Teleperformance Philippines Chief Operations Officer Joey Marquez shared, “TP Cloud Campus enables Teleperformance Philippines to bridge people with their favorite brands around the world 24/7. Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”
The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke Technology, Analytics, and Process Excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning. This includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized Virtual Training Rooms, Digital Whiteboards and Wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chatbot TP Digital Floorwalker, built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.
For Teleperformance’s client-partners, the TP Cloud Campus and T.A.P.TM innovation engines equip them with high-tech, high-touch solutions built on a keen understanding of people’s interaction history and sentiments.
Most importantly, keeping important information safe and confidential is pivotal so Teleperformance stores data in remote environments to ensure no client or customer data is stored locally. The company’s layers of security include PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect – an integrated data security solution that allows real-time monitoring and alerts to prevent fraudulent activities.
“It is energizing to witness and now be at the helm of an organization driving digital business and transformation solutions. Guided by our Core Values of Integrity, Respect, Professionalism, Innovation, and Commitment, I believe that we will continue to build career opportunities for people where they can work wherever they live, and live wherever they love,” added Joey.
To learn more about TP Cloud Campus, visit the Teleperformance website at www.teleperformance.com.
