By Victoria “NIKE” De Dios
Despite the challenging 2020, Asia’s largest Forbes five-star ultra-luxury integrated resort managed to prove its resiliency by living up with its patented service manifested in the unique Japanese hospitality and Filipino warmth called magokoro and omotenashi.
Keeping their winning streak from last year’s accolade from the prestigious award-giving body Forbes Travel Guide, Okada Manila welcomed this auspicious beginning and celebrated another milestone that makes everyone proud and also gives honor to both the Philippines and Japan.
The award undeniably validated how Okada Manila consistently offers unparalleled service and innovative, state-of-the-art features, making it a truly extraordinary and world-class resort.
Just a month ago, digital health leader Sharecare, together with Forbes Travel Guide, awarded the VERIFIED® certification badge to Okada Manila for being equipped with industry-leading and comprehensive safety protocols, making it one of the world’s best and safest integrated resorts.
“While much of the world has changed due to the pandemic, we are proud to say that we have remained steadfast in providing exceptional guest experiences in a very safe environment,” shared Okada Manila Senior Vice President for Hotel Operations Ivaylo Ivanov.
Culture of Synergy
Given the uniqueness of Okada Manila, the perfect synergy of Japanese hospitality and Filipino warmth, provided the unprecedented standard for guest experience and safety to thrive in the new normal.
Manifested in the company’s values and its team members’ hard work, passion, and dedication, Okada Manila takes pride in promoting the culture of synergy.
“Our team is composed of 99% Filipino, and with other nationalities perfectly blending with everyone, we are able to accomplish these achievements even in trying times,” Ivanov added.
From left: Director of Sales and Marketing Alexandrea Herrera; Senior Vice President for Hotel Operations Ivaylo Ivanov; Director for F&B Operations Sumit Rajput; Senior Guest Experience Manager Kenji Numano; and Director of Spa, Recreations, and Kids Club Vikki Aquino.
“These 2021 award winners are a testament to the resiliency of the hospitality industry,” said Filip Boyen, CEO of Forbes Travel Guide. “During an unprecedented time, these top properties adapted to numerous adversities all while maintaining high service levels and ensuring the health security of their guests and staff.” He added, “We hope that these excellent properties will inspire travelers for when they are ready to venture out on their next trip.”
Ensuring the health and safety of guests and team members, Okada Manila is strictly implementing health protocols in line with IATF and DOT guidelines.
To view the year’s full Star Ratings and see a detailed description of Forbes Travel Guide’s evaluation criteria, visit ForbesTravelGuide.com. To learn more about Okada Manila, visit www.okadamanila.com and follow @okadamanila on Instagram.
Follow @okadamanila on Facebook, Instagram, and Twitter to know more about the latest goings-on around the resort.