This gesture was welcomed with gratitude by PHLPost Postmaster General Luis D. Carlos and expressed his appreciation to the Japanese government for fully supporting the Philippine Postal Service.

The assistance highlighted Japan’s dedication in developing PHLPost postal infrastructure through advanced digital strategies following the successful visit of Japan’s State Minister for Foreign Affairs, Tsuge Yoshifumi.

“During his visit to PHLPost, Japan State Minister Tsuge, who is a former Post Office Postmaster understands our needs and is committed to help in modernizing the Philippine Postal Corporation (PHLPost) and explore potential collaborations”, Postmaster General Luis Carlos said.

This initiative provides excellent opportunities for the Philippines to adopt Japan’s postal technologies and operational know-how to support modernization and upgrading of postal services particularly on e-commerce and digital transformation.

According to a study, the Philippines’ e-commerce sales reached US$17 Billion in 2021 and expected to grow by 17% in 2025 totalling to US$24 Billion sales.
The mission further cemented the strong relationship between Japan and the Philippines, focusing on leveraging Japan’s advanced postal infrastructure to enhance PHLPost operations.

Japan’s strategic intent is to significantly enhance the capabilities of the Philippine Postal Corporation (PHLPost), with a particular emphasis on advancing its digital infrastructure. Japan’s support aims to modernize PHLPost’s services, incorporating cutting-edge technology to address the evolving needs of the growing e-commerce sector.

Japan will assist PHLPost in developing its postal service to enhance and strengthen the mail processing at its office of exchange and return of operations of the banking service. The cooperation is expected to bring back post office reliability and successfully enter the e-commerce business.

Manila, Philippines – Teko.ph (Teko Solutions Asia Inc.), recently announced the successful nationwide integration of its appliance after-sales service system, Complete Order Management System (COMS) with all the leading brands of Concepcion Industrial Corporation (CIC), including Carrier, Condura, Midea, Toshiba, and Kelvinator. 

With COMS, CIC’s after-sales organizations gain greater efficiency, access to real-time service data, and synchronized collaborations with all partners at a significantly lower technology cost than legacy SAP/C4C systems.

Teko COMS is an end-to-end white label solution that digitizes the entire after-sales service process. COMS empowers the after-sales teams of appliance and electronics manufacturers by seamlessly connecting them with customers, service providers, and business partners in a single, powerful platform in the cloud. 

“Our customers are the core of our business and this inspires us to continuously improve ways of serving them. With COMS, we aim to provide our customers and partners, a seamless overall experience.” – Raul Joseph Concepcion, Chairman & CEO of Concepcion Industrial Corporation

 The streamlined back-end operations are also expected to greatly enhance the customer experience. Customers can now easily book for service at any CIC brand website and COMS will dispatch automatically to a matching authorized service center. Partner service providers also have access to new features like real-time jobs details, simplified ordering for parts, and an invoicing channel integrated with CIC’s financial systems. Similarly, customer support teams like call centers are now able to take service requests, track job progress, and are empowered with features to quickly resolve customer escalations.  

In today’s consumer-centric marketplace and with steadily decreasing differentiation between physical products, manufacturers are putting greater emphasis on their after sales services and the customer experience. A growing wave of technologically savvy consumers prefer to go online to directly communicate with vendors, and manufacturers are seizing the opportunity to digitize the entire experience and reduce costs.