This leadership transition reflects the company’s strong culture of meritocracy, where women leaders have advanced through sustained performance, professional expertise, and long-term commitment to operational excellence. Their presence across critical leadership functions demonstrates Araneta Hotels Inc.’s commitment to recognizing capability while fostering an environment that values equity, growth, and opportunity.

The milestone also aligns with the global diversity, equity, and inclusion (DEI) agenda of Accor, which has embedded inclusion into its corporate culture by ensuring equal access to professional development, strengthening awareness of inclusive practices, and cultivating workplaces where individuals feel valued and empowered. Accor emphasizes that diverse leadership strengthens organizational performance by bringing together varied perspectives that drive innovation, enhance guest experience, and encourage employees to bring their authentic selves to work.

Unified Leadership Built on Diversity, Strength, and Heart

At the center of this leadership evolution is Cluster General Manager Maria Manlulu-Garcia, who oversees both properties with a leadership philosophy anchored in purpose, empathy, and operational discipline, ensuring that strategic execution remains aligned with people-centered values. Supporting her are two women leaders who shape the individual character and performance of each hotel: Joy De Mesa, Hotel Manager of Novotel Manila Araneta City, who drives commercial performance and service quality through her extensive background in operations and sales; and Felicia Aye Chan Mon, Resident Manager of ibis Styles Manila Araneta City, whose global brand expertise and creative, guest-centered mindset sustain a vibrant service culture consistent with the ibis Styles brand.

Women leadership at Araneta Hotels Inc. is further reinforced by executives who rose through the ranks and now lead key strategic functions. Marife Tolentino, who began as Accounting Manager in 2015, now serves as Cluster Director of Finance, where she safeguards financial stability through disciplined planning, strong internal controls, and alignment of fiscal strategy with long-term growth objectives. Kristine Alba, who joined in 2018 as Talent and Culture Manager, now leads as Cluster Director of People and Culture, strengthening employee engagement, talent development, and inclusive workplace practices that nurture a motivated and high-performing workforce.

Service excellence and sustainability are championed by Therese Galindo, who progressed from Guest Relations Manager to head Guest Experience, Sustainability, and Safety, playing a central role in elevating service standards while leading both hotels to achieve Green Key certification—affirming their commitment to environmental responsibility and sustainable tourism.

The next generation of women leaders continues to shape hotel performance across operations, commercial strategy, and guest experience. Janelle Crisostomo, now Director of Rooms at Novotel Manila, advanced from Rooms Division Manager by mastering the complexities of guest operations, leading the hotel during its 10th anniversary year as its Presidential Suite was recognized as the Philippines’ Leading Hotel Suite 2025 at the World Travel Awards. May Malagamba, who transitioned from Director of Events Management to Director of Food and Beverage, has steered the division to regional recognition, including Novotel Manila Araneta City being named Best F&B Performer at the Accor Asia Awards 2023 and earning Best Breakfast Satisfaction in 2024.

Revenue and commercial performance are led by Kim Escaler, who rose from Reservations Supervisor to Cluster Director of Revenue Management, overseeing pricing strategy and revenue optimization across both properties, while Izza Mojica, who began her career as Duty Manager in 2017, now serves as Director of Rooms at ibis Styles Manila, bringing frontline operational experience, resilience, and a service-driven mindset to her leadership role.

The growing prominence of women in senior hospitality roles reflects a broader industry shift, where emotional intelligence, adaptability, and people-focused leadership are increasingly recognized as essential drivers of long-term success. At Novotel and ibis Styles Manila Araneta City, women leaders are not only shaping hotel operations but redefining leadership itself—demonstrating that when organizations invest in capability, inclusion, and opportunity, women rise and industries evolve.

With the easing up of community quarantine and as the Christmas holidays are fast approaching, the hospitality industry is now busy preparing to back to its feet. And one of them is Novotel Manila Araneta City, which is in the heart of the busiest part of Quezon City, the Araneta City.

The welcoming, safeguarding and taking care of others is at the heart of hospitality and Novotel Manila Araneta City has, in accordance with ALLSAFE, put in place an extensive collection of additional operating procedures in an effort to protect the well-being of its staff, guests and partners.

The ALLSAFE label certification is a global label created by Accor and vetted by Bureau Veritas, with a set of elevated standards and protocols that are underpinned by adherence to local laws and regulations, making it one of the strictest safety standards in the industry.

In accordance with ALLSAFE, the hotel has appointed an ALLSAFE Officer, Ms. Therese Galindo, who oversees all procedures and assisting guests with queries related to the hotel operations and preventative measures; “With the ALLSAFE label certification, we are confident in carrying out our duties and responsibilities whilst providing reassurance to our guests as we all welcome the new normal of travel.”

The ALLSAFE label has numerous processes and procedures to be implemented and these fall under 16 main fundamentals: (1) an ALLSAFE Officer available at every hotel 24/7, (2) masks and sanitizers available for team members, (3) safety and hygiene training for staff across all areas of the business, (4) reinforced cleaning in public areas, especially in high-touch areas, (5) reinforced cleaning in back-of-house areas of the hotel, (6) extra room disinfection, (7) reinforced food safety procedures, (8) regular health checks for team members, (9) social distancing in all common areas, (10) contactless payment and check-in/check-out where possible, (11) safe room service at no additional cost where restaurants are not open, (12) guest temperature screening, (13) masks and sanitizers available for guests, (14) sanitizer in key public areas, (15) guest access to medical professionals at no cost 24/7, and lastly (16) a customer hotline to prepare the stay of our guests.

Meanwhile, Mr. Mike Brown, Accor Area General Manager for Philippines Midscale Economy hotels and General Manager of Novotel Manila Araneta City said, “We know that our guests are keen to get back to travel – and we want to be sure we are ready to welcome them in a safe and hygienic environment. ALLSAFE will provide a level of confidence, trust and reassurance to our guests that we are committed to upholding the highest levels of hygiene.” Furthermore, he expresses his excitement in welcoming guests back to the hotel – “we believe that the long-term future of travel is bright – our passion for travel, exploration of new destinations and the chance to meet people from other cultures will always be at the core of who we are. The health, safety and well-being of our staff, guests and partners will be our top priority as the Philippines progressively relaxes its lockdown measures.”

With the easing of travel restrictions, and as more places around the country transition to a modified general community quarantine (MGCQ), the hotel anticipates the reopening of its doors to welcome guests and make them feel that it is once again ALLSAFE to stay, ALLSAFE to dine and ALLSAFE to meet and celebrate at Novotel Manila.

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