The power distributor emphasized that electricity bills contain a clear and detailed breakdown of charges, enabling customers to understand exactly where their monthly payments go.

“Meralco, like all electricity distributors nationwide, operates under strict regulatory oversight to ensure that all charges are lawful, transparent, and properly vetted. Every line item reflected in the electricity bill undergoes regulatory approval before implementation,” said Meralco Vice President and Head of Corporate Communications Joe R. Zaldarriaga.

Among the charges included in bills are public policy charges such as the Senior Citizen Subsidy, Lifeline Rate Subsidy, and Universal Charge, which fund support programs for vulnerable sectors and other government initiatives. Also included are the Feed-in Tariff Allowance and Green Energy Auction Allowance, which are collected from all electricity end-users to help accelerate the country’s transition to cleaner energy sources.

Meralco stressed that these charges are mandated under existing laws and regulations.

“These mandated charges are remitted to the government through the appropriate agencies. They are neither new charges nor exclusive to Meralco, as they are implemented by all distribution utilities and electric cooperatives across the country,” Zaldarriaga explained.

The company also clarified that, similar to generation charges, transmission charges, and taxes, these are pass-through costs from which Meralco does not earn revenue.

“We act solely as collection agents for these costs. They do not form part of our revenues in any way,” Zaldarriaga said. “All charges reflected in electricity bills are subject to rigorous review and regulatory clearance before implementation.”

Meralco added that its own distribution charge has remained unchanged since it was reduced in 2022.

As misinformation continues to spread online, the company said it will sustain efforts to provide clear, factual, and timely information to help customers better understand their monthly bills.

“We will not cease our efforts to empower consumers with the right information. Transparency and accountability remain our top priorities, and we assure our customers that they may reach us anytime through our various customer touchpoints,” Zaldarriaga said.

Customers may report concerns through the My Meralco app, Meralco’s official Facebook page, X account (@meralco), via text at 0920-9716211 or 0917-5516211, or through the Meralco Hotline at 16211. More information is also available at the company’s official website: www.meralco.com.ph

In a statement, Meralco said the incident occurred on April 8, 2026, inside a subdivision in Rodriguez, Rizal, where a man was seen forcibly removing a resident’s electric meter despite objections from the homeowner and without presenting any valid identification or authorization.

The utility company said it immediately acted upon learning of the incident, later determining that the individual involved was acting upon instructions from the property owner.

Meralco has since filed a criminal complaint for Malicious Mischief before the Rizal Provincial Prosecutor’s Office against two individuals, citing deliberate damage to company-owned property.

Meralco Vice President and Head of Corporate Communications Joe R. Zaldarriaga reiterated that electric meters remain the property of the distribution utility and stressed that any unauthorized removal or tampering is punishable under the law.

“We would like to emphasize once again that electric meters are property of Meralco and any unauthorized removal or damage is illegal and subject to legal action,” Zaldarriaga said.

He also urged the public to be vigilant against individuals impersonating Meralco personnel, noting that legitimate employees and contractors are always in proper uniform, carry official identification, and operate marked service vehicles.

“We once again remind the public that all legitimate Meralco employees and contractors are in uniform with company ID, carry official field orders, and use clearly marked vehicles,” he added.

Meralco said it has already restored the customer’s electricity service and continues to coordinate with authorities as part of its investigation and enforcement efforts.

“We also urge the public to immediately report these illegal activities to us and to the proper authorities. We will continue to work closely with authorities to address illegal acts and protect the welfare of our customers,” Zaldarriaga said.

Customers may report concerns through the My Meralco app, Meralco’s official Facebook page (facebook.com/meralco) and X account (@meralco), or via text hotlines 0920-9716211 and 0917-5516211, or through the Meralco Hotline 16211.

The country’s largest power distribution utility said it has activated contingency measures and placed response teams on 24/7 standby to immediately address any electricity-related concerns during the long holiday.

“Meralco joins the nation in observing a solemn and safe Holy Week. As a 24/7 service provider, we assure our customers that our crews are fully prepared to respond to any power-related concerns that may arise,” said Joe Zaldarriaga, Meralco Vice President and Head of Corporate Communications.

As many households prepare to travel or temporarily leave their residences, Meralco reminded customers to observe basic electrical safety measures. These include unplugging appliances when not in use, avoiding overloading outlets, properly organizing electrical wiring, and keeping devices away from water sources.

For service concerns, customers may contact Meralco through its mobile numbers, hotline 16211, the My Meralco app, and official social media platforms.

Meralco also announced that its business centers will be closed from Maundy Thursday to Easter Sunday, with operations resuming on April 6.

Managing Supply Amid Global Uncertainty

Historically, electricity demand in the Philippines spikes during the dry season. This year, geopolitical tensions are adding pressure to global energy prices. As the country’s largest electricity distributor, Meralco is taking proactive steps to secure supply and stabilize prices.

“We want to ensure adequate supply of power and manage price volatility as responsibly as possible,” said Meralco Chairman and CEO Manuel V. Pangilinan.

The company is reviewing its fuel mix—including liquefied natural gas, coal, and diesel—coordinating closely with power suppliers, and fully supporting the government’s push for energy efficiency.

Energy Efficiency as Bayanihan

Meralco emphasizes that every household and business can contribute to energy resilience.

“By practicing energy efficiency, consumers can better manage their electricity bills while helping mitigate the impact of external factors on energy costs,” said Meralco Vice President and Head of Corporate Communications Joe R. Zaldarriaga.

Meralco data shows electricity demand increases by 20% to 33% during the dry season due to higher use of cooling appliances like air conditioners. To help consumers optimize energy use, Meralco offers practical tips across key household appliances:

Cooling Appliances: Air-Conditioning Units

Choose the right size: Select an aircon unit that matches the space requirements.
Set optimal temperature: DOE recommends 25°C. Every degree lower can increase energy use by 5–7%.
Regular maintenance: Clean filters, check ducts and refrigerant, and follow manufacturer schedules.
Consider inverter units: Inverter aircons can save 30–64% in electricity compared to conventional units.


Refrigerators

Avoid overfilling: Keep the refrigerator about two-thirds full for efficient airflow.
Store food properly: Do not put hot food directly in the fridge.
Check door seals: Use the paper test—if the paper slides out easily, the seal may need replacement.


Lighting

Use natural light: Turn off lights when not needed.
Switch to LEDs: Replace incandescent or fluorescent bulbs with LED lights for maximum savings.


Washing Machines

Maximize loads: Wash full or near-full loads to conserve energy and water.
Follow fabric settings: Avoid over-washing to maintain efficiency.


Tools for Smarter Energy Use

Meralco also offers an Appliance Calculator via the My Meralco App, allowing customers to track the power consumption and cost of their appliances, making energy-efficient choices easier than ever.

“Through simple energy-efficient practices, we can ensure reliable service while promoting sustainability and resilience during seasonal and global challenges,” Zaldarriaga said.

The two day activity, jointly organized by Meralco, One Meralco Foundation, and Landco, aims to address concerns on rabies and the growing population of community animals in the Laiya beach area. Several resorts have observed an increase in stray cats and dogs, which in some instances has raised safety concerns among guests.

“Through responsible animal population management and strong collaboration with Meralco CATropa and our partners, we are advancing long term, sustainable solutions that safeguard animal welfare and uphold public safety. Our goal is to ensure that Laiya remains a harmonious and welcoming destination for generations to come,” said Jhem Fauni Azarcon, Project Director and Head of Community Development of Landco Pacific Corporation.

Provincial Agriculturist Rodrigo Bautista welcomed the effort, emphasizing the value of community cooperation. “We fully support this program because this will help reduce cases of rabies. Let us work together, because community participation is important if we want to stop rabies and live in a healthy community,” he said.

As part of the activity, Biyaya Animal Care conducted a specialized training session on the flank method to equip provincial veterinarians with advanced techniques for managing animal overpopulation. Maxime and UNAHCO Yumyum Dog Food also extended support by distributing freebies to participants and their pets.

Meralco has long implemented its Trap Neuter Vaccinate and Return program to manage the population of community animals in its facilities. Through its Spay It Forward campaign, the company partners with various organizations and local government units to expand the reach of its animal welfare efforts.

“We believe that caring for animals is part of caring for people. Through programs like this, we hope to inspire others to act because every life matters and every effort counts. We invite everyone to continue working together so that every animal receives the care they deserve,” said Jeffrey O. Tarayao, Meralco Chief CSR Officer and President of One Meralco Foundation.

Meralco Vice President and Head of Corporate Communications Joe R. Zaldarriaga echoed the company’s commitment. “Animal welfare is a core part of our malasakit culture at Meralco. Through partnerships like this, we strive to create safer and kinder communities, one initiative at a time,” he said.

Since its launch in 2024, the animal welfare campaign has supported more than 670 cats and dogs in various communities, underscoring Meralco’s commitment to inclusive and sustainable development through humane practices.

As of 1:00 PM today, the number of customers experiencing power outages has been reduced to around 166,000, down from a peak of over 400,000 last night. Most of the remaining outages are concentrated in Cavite, Bulacan, and Rizal, with others in parts of Metro Manila, Laguna, Quezon, and Batangas.

“We appeal for our customers’ patience and understanding as our crews continue working tirelessly to restore power,” Zaldarriaga said. “We also remind the public to stay safe and observe electrical safety precautions, especially in areas that experienced flooding.”

As of 10:00 a.m. today, the number of affected customers has significantly dropped to 197,000 from more than 400,000 reported at midnight. Around 10,000 customers remain without power in areas still experiencing flooding. The majority of the remaining outages are concentrated in Cavite, Bulacan, Quezon, and Metro Manila, with additional affected customers in Rizal, Laguna, and Batangas.

“We continue to actively monitor the weather situation in light of persisting strong winds and rains brought about by the super typhoon. We ask our customers for patience and understanding as we have to prioritize safety during the conduct of power restoration activities,” said Meralco Vice President and Head of Corporate Communications Joe R. Zaldarriaga.

Meralco also reminded the public to remain vigilant and observe electrical safety precautions, especially in flooded areas:

• Ensure that the main power switch or circuit breaker is turned off. Always make sure you are dry before touching any electrical facility.
• Unplug appliances and turn off permanently connected equipment. Remove light bulbs if possible.
• Clean mud and dirt from service equipment, main circuit breakers, or fuses using rubber gloves and rubber-soled shoes.
• Make sure all electrical wires, connectors, and devices are completely dry.
• Once everything is dry, have a licensed electrician check the wiring system and all appliances before turning them on. Do not use flood-damaged electrical equipment.

Zaldarriaga also encouraged the public to keep communication lines open and ensure that mobile phones, laptops, radios, and other devices remain fully charged to receive updates. He urged everyone to verify information before sharing it.

“In these challenging times, responsible sharing matters. Spreading unverified information only adds to fear and confusion during these situations,” he said.

Customers may report power outages and other service concerns through Meralco’s official social media pages on Facebook and X (formerly Twitter) @meralco, via text to 0920-9716211 or 0917-5516211, or by calling the Meralco Hotline at 16211.

In the panel of “Live, Loud and Sponsored: The Future of Influencer PR” joined by Aboitiz InfraCapital Manager Franz dela Fuente, content creators Mark “Macoy Dubs” Averilla and Jako de Leon, and Meralco Vice President and Head of Corporate Communications Joe “Manong Joe” Zaldarriaga shared how genuine storytelling and passion fueled content can spark real connections, build lasting partnerships, and elevate brands with integrity.

Drawing from his experience in Meralco, Manong Joe shared how creative communication can simplify complex ideas in the energy industry, making them relatable and meaningful for everyday audiences. He emphasized that when brands tell their stories with clarity and honesty, they not only inform but also inspire trust and understanding.

The speakers also reflected on how influencer marketing has evolved from paid promotions to authentic collaborations built on shared purpose and values. They reminded the students that in today’s world of algorithms and virality, being real will always resonate louder than being popular.

“Find your passion, be authentic, and look for what keeps you alive every day. Be true to yourself and find what you can contribute to society that will create a long lasting impact,” shared Manong Joe, who also serves as a PRSP Board Member.

The National Student PR Congress and Grand Prix is a two day flagship event of the PRSP that brings together students and educators nationwide for an immersive experience in learning, collaboration, and competition, shaping the next generation of storytellers and communicators who will lead with purpose and heart.

In the photo from left: NPC President Leonel Abasola of the Philippine News Agency (PNA); NPC Director and Membership Committee Co-Chair Madz Dominguez of Abante; Joe Zaldarriaga; NPC Directors and Membership Committee members Aya Yupangco of DWIZ, Jun Mendoza of The Philippine Star, and Dennis Napule of Remate. The oath-taking ceremony for new members was held during the NPC’s 73rd founding anniversary celebration in Intramuros, Manila.

Zaldarriaga writes two weekly opinion columns: Espresso Mornings for the PNA and The Z Factor for The Philippine Star. He also serves as Vice President and Head of Corporate Communications at Meralco, where he has consistently supported the media community and advocated for integrity and professionalism in the communications industry.

Through OMF’s Household Electrification Program, residents now enjoy safe and reliable access to electricity—an essential step toward improving their quality of life.

The milestone was celebrated through a lighting ceremony attended by Meralco and community leaders. Among those present were Meralco Valenzuela Sector-Logistics Team Lead John Paul D. Bunag, Meralco Valenzuela Sector Manager Abraham Eñeres, Meralco Head of North Distribution Services Sante Buella, and Meralco Head of Home & Micro North Business Area Alleni O. Pascual. They were joined by Quezon City District 5 Action Officer William Bawag, Senior Citizen Partylist Representative Cong. Rodolfo “Ompong” Ordanes, OMF President and Meralco Chief CSR Officer Jeffrey O. Tarayao, and Quezon City 5th District Representative Cong. Patrick Michael Vargas. Also in attendance were Barangay Nova Proper Captain Asuncion Visaya, Meralco Vice President and Head of Corporate Communications Joe Zaldarriaga, Meralco Novaliches Business Center Head Corazon Pilapil, Barangay Nagkaisang Nayon Captain Sonny Dela Cruz, and OMF CSR Program Manager Michael del Rosario.

The residents expressed their joy and gratitude, sharing that this initiative opens doors to greater opportunities for their families and community.

“By energizing homes, Meralco and OMF are not just bringing electricity into households, they are bringing hope, progress, and empowerment to Filipino communities,” said OMF President Jeffrey O. Tarayao.

This initiative underscores Meralco’s commitment to uplifting lives through sustainable and inclusive electrification, ensuring that more Filipinos benefit from the power of light.