The pandemic was a challenging time for the BPO and SHARED SERVICES companies. But the industry shows resiliency as it continues to provide employment growth, high wages and world-class careers for Filipinos.
Furthermore, this sector also remits full taxes to the government and abides by established labor laws which were never done by the POGO.
This coming March 25, Thursday (10:30am), Asia BPM Summit 2021 highlights the BPO-Shared Services industry which will be streamed live from the Asia CEO Forum Facebook page. Pandemics don’t kill them, it just makes them stronger.
Watch, Listen and be Inspired from the most senior leaders of the industry that put Filipinos at the top of the world. Speakers are responsible for employing upwards of 200,000 people. The event will be watched by global decision makers.
Asia BPM Summit 2021 – The BPO-Shared Services Event. Thursday, March 25 streamed live from the Asia CEO Forum Facebook page. REGISTER at https://www.asia-ceo.org/event/600f79d9c623c4001165190a . Elite Sponsors: Multisys Technologies, PLDT Enterprise, Regus | Spaces.
DOWNLOAD Event Program HERE!
Remarkable Speakers:
 | Charito Plaza Director General Philippine Economic Zone Authority (PEZA) PRESENTER: Charito is responsible for promoting investments, granting incentives and facilitating business operations of investors in almost 400 export-oriented IT Parks and Manufacturing Economic Zones throughout the country. She is also one of the authors of the Special Economic Zones Law that created PEZA and principal author of the law creating the Caraga Region. As a lawmaker, she previously served as chair of the tourism committee and public information committee and as vice chair of the national defence committee of the House of Representatives. |
 | Mark Lyndsell Global CEO, English Region Transcom PRESENTER: Mark has spent the past 10 years in the Philippines with Transcom. He oversees diverse global sites stretched across the United States, Canada, the UK and the Philippines. Within Philippines, Transcom is considered a high performance operation with more than 9,000 employees. |
 | Parikshat Nagpal Chief Operating Officer, Philippines & Australia Startek PRESENTER: Parikshat oversees upward of 15,000 employees across the Philippines and Australia. He has spent more than 20 years in the business process outsourcing and financial services sectors with premier companies like Teleperformance, American Express and Genpact. |
 | Josef Werker Managing Director Penbrothers PRESENTER: Josef serves start-ups and SME companies across the world to help them build and grow teams based in the Philippines. Clients have included Ninja Van, Carousell, Shopback, SGAG, Lalamove, OYO, Bytedance and Hopper. |
 | Rajiv Dhand Regional Vice President APAC Telus International PRESENTER: Rajiv oversees expanding operations with 16,000 employees across the nation. Telus maintains one of the employee engagement ratings in the industry and winner of high profile recognitions such as CSR Company of the Year and Employer of the Year from Asia CEO Awards. With a 15- year career with Telus, Rajiv is one of it most senior leaders. He is a prime leader in sales initiatives, international expansion and M&A. |
 | Celeste Ilagan Senior Vice President SPi Global PRESENTER: Celeste oversees global marketing, corporate communications and external affairs for the global leader in content technology and content solutions for industries including education, research, media and retail and large corporates. SPi Global has 19 delivery centers in 6 countries (Philippines, India, Vietnam, China, Nicaragua and the US. Celeste previously spent 20 years with the Board of Investments where she was Executive Director of the well-respected Investments Promotion Group that played an important role in making Philippines a premier global destination for BPO/Shared Services. Celeste sits on the Board of Trustees for IT and Business Process Association of the Philippines (IBPAP). |
 | Samir Kumar Executive GM & Head Global Shared Service Centres QBE Insurance PRESENTER: Samir has led large service delivery teams driving global solution sales and managing global migrations and change programs. He was previously Managing Director at JPMorgan Chase. Samir has held assignments across India and the United States and has past senior level roles with Deutsche Bank, IBM, GE Capital, and S&P. |
 | Arthur Nowak Senior Vice President, Asia Pacific Operations TTEC PRESENTER: Arthur leads 25,000+ employees as the Country Manager for the Philippines, India, Australia, and New Zealand. He is concurrently head of global training and leadership development for TTEC and pioneered a global culture and strategy transformation, known as CultureCX. |
 | Amit Jagga Senior Vice President, Country Manager Concentrix PRESENTER: Amit is a seasoned leader with 20 years experience within Concentrix. With over 90,000 staff, Concentrix is the largest private sector employer in the Philippines. Amit previously led CRM business at Concentrix India with end to end responsibility for 20000+ people and 50+ customers. |
 | Mitzi Borromeo Celebrity News Anchor MODERATOR: Mitzi is a multi-awarded TV broadcast journalist formerly with CNN Philippines. She has over two decades of media and communications experience with media networks, non-government organizations, and corporations focused on conservation and sustainable development. |
